And so, I think the second best thing when you dont have full control is that you plan for the variance. Moreover, my effective communication and collaboration, coupled with my strong analytical and strategic thinking and quick ability to learn and adapt to new technologies, make me an outstanding candidate. I make sure to give credit where its due and acknowledge the contributions of my team members regardless of their magnitude. Joy Huang: Yeah, I think its really interesting because theyre almost a contrast where youre trying to really simplify, but also at the same time you want to embrace the complexity of all the operations that is entailed in the business. I know Tony, many of us have been following DoorDash for a while, and seeing the wildly successful IPO that you recently had congratulations on that, by the way. This is what I mean by skills. Its a very important part of what we do. And for us, I think we always understood that relationship between what we were working on and what the outcome would be. Therefore, I am eager to contribute my abilities to help the company continue its pathway to success.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'projectpractical_com-medrectangle-3','ezslot_4',149,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-3-0'); I served as a customer service representative for three years in my previous company. If youre building a team or building a company over time, I think that lays the foundation to carry you through the really difficult times. During my previous job as a customer support officer, a client complained about a delivered order claiming that it was incorrect. I possess an array of talents that may bring a refreshed perspective and worthwhile contributions to the team at DoorDash. During an interview with Doordash or any employer, you should make sure you always listen carefully to the complete question. I do customer service actually every day because, sometimes its really hard just looking at the data to get to the digging. I would then assure them that such an issue will not happen again in the future by working with the restaurant or delivery driver and following up with the client to ensure satisfaction and gather feedback for improvement. Which I think looks very different, I think in many ways dashers on DoorDash look very similar to consumers in the sense that they value their time as much, or sometimes more than money. And, at the company, we tend to like to say, bring your data and your insights, but not necessarily your opinions. I think none of us really had a background in logistics or delivery. Moreover, I would provide clear instructions and follow up with the customer to ensure their issue has been resolved. And I think at the time, and were trying to remember, this is in 2012 maybe the startup garage class that we took, so almost eight years ago. You must live in San Francisco to work in Technology, I think youre gonna see more of that spread, youre gonna see a greater distribution of all the things that I think we each want, convenience, for example, or access to different types of jobs in more places. The food delivery app is losing money, battling rivals, facing lawsuits and trying to go public. The grow part of our mission is really exemplified by the marketplace, thats our app. And, Tony, I know you say a lot that you really started DoorDash out of a passion to help small business owners like your mom. I think by demonstrating that not just to a small group of people at the company, but really to pretty much everyone at the time. Mom and dad really came here to make a better life for me and for dad that meant going to school, getting his PhD and working a job actually at a restaurant on campus at the University of Illinois. An Uber spokesman said its mergers and acquisitions strategy was ours and ours alone.. And the way we do that is really with two types of products. We were looking a lot at the input metrics. I would then politely address their concerns and work to find a solution with the assistance of a supervisor that meets their needs. Joy Huang: And as that business grow and like you mentioned at the very top, its kind of a different company every six months, right?. Thats most of the time what is actually happening. DoorDash 1 year 10 months Legal Process Coordinator . The food must be delivered hot and fresh within the estimated time. You can find more episodes of this podcast on our website www.gsb.stanford.edu. The food delivery company DoorDash on Friday offered the public its first full look at the company's business and finances. And thats really I think the spirit of how DoorDash operates. Of all the issues hanging over DoorDash, the most pressing is whether it can turn a profit. Joy Huang: Nice. PM basics such as product understanding . Its always really exciting to have an alum join us, especially for a product that all of us are so familiar with. So operating at the lowest level of detail is pretty much trying to find your way to the right problem and it almost never is at the surface. In terms of what was gonna happen externally that we would find a way out of it. Today with more than 300,000 restaurants and 200,000 dashers on the platform this passion has also really evolved into a responsibility. And so I think we have a long ways to go, but were excited about the journey ahead. And true to this lean startup MVP methodology, you and your co-founders were really scrappy at the beginning. And youre almost making tweaks along the way. As DoorDash grows, he said, theres going to be more tension.. Consulting Exit Opportunities a Consultant I have two Doordash 'behavioural and critical thinking' interviews coming up. And then, what kind of morphs even over time is, how do you actually scale this culture that you built? Tony also shared his wisdom about the importance of truth seeking, optimism, and bias for action. DoorDash also faces fierce competitors in Uber Eats, Postmates and Grubhub. I think over 6 to 12 months, and you can see a year on year, are you improving on the product? Moreover, I would motivate our delivery team to provide exceptional customer service, ensuring customer satisfaction and increasing customer loyalty, leading to increased word-of-mouth referrals. DoorDash had many ups and downs and we still do. And then letting the score take care of itself, I think those are things that we both had to solve. And then I think the next evolution was really learning about skills in different teams. Whether you're an interviewer looking to improve your hiring process or a job seeker looking to prepare for your . The . What kinds of questions should I expect? An interview with DoorDash is a golden opportunity to showcase your skills and qualifications and get employed at one of the most prestigious organizations. Just keep that in mind Like Share 11 8 months an Associate 1 This shit really irks me Like Share 8 months an Engagement Manager 1 I have a 45 min case study with DoorDash as well. Joy Huang: Youve been listening to View From The Top the podcast, a production of Stanford Graduate School of Business. SVS IT Solutions is a software and IT development company. Wait 45 mins for Mexican or get pizza? Christopher Lee for The New York Times. 1. It launched in 1978 and is supported in part by the F. Kirk Brennan Speaker Series Fund. He said Mr. Xu often did the jobs no one else would, like 15 consecutive hours of customer support on New Years Day. Obviously, if you have more time to deliver something less perishable. I think its a maniacal focus on making sure that we can work the inputs to each one of these branches. Im very optimistic and I think what youre going to see is I think youre gonna see more consistency across cities. It is vital to have knowledge about the companys services, its technology and rewards program, as well as its competitors. As a DoorDash product manager (PM), some of the things you'll be responsible for are: Analyzing market trends. And when you got to San Jose, one of your teachers told you that you were two years behind your class and in response, you said that you will become the valedictorian of your class, which you did. Interview process at DoorDash Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 65% About a week 22% About two weeks 7% More than one month 3% About a month 3% Most reported steps They have no interview 58% Background check 49% Other 12% Phone call/screening 12% On-site interview 7% Least reported steps For many companies, going public is a choice, said Pete Flint, an investor at the venture capital firm NFX whose partner backed DoorDash. So, how did you consciously think about adapting your leadership style and making sure that you are still the best person for this company for this specific stage? What is DoorDash? Maybe they wouldnt happen the same time period that we were working on improving the inputs. Joy Huang: Thats really valuable advice. And so this is what I mean when I say you cant influence that. Joy Huang: I love your choice of wording, which is you can choose optimism and I think that sometimes we tend to forget that because of the outside validation that we inevitably crave that we forget that it is actually something we can consciously have and then just focus on doing what is right to move forward. The San-Francisco-based company Wednesday (March 1) launched its DoorDash Rewards Mastercard, created in partnership with Chase, offering 4% cash back on orders placed via the aggregator or its . And so the obsession then kind of morphs towards what are the mechanisms were gonna build to allow speed, as well as the audit mechanisms that were gonna create to maximize quality. Product managers can expect to work . But thats at least what I found in our journey thus far. As the market matures, they start making money, he said. Offering more payment options and discounts for customers. The founders placed, picked up and delivered orders themselves, pausing the service while they were in class. They want to see influential behaviors, such as using data to establish trust in your decision rather than supporting an idea based on opinions or feelings. It was how we responded during a difficult time for everyone. This is our platform in which were taking products from our marketplace and were giving them to merchants so that they dont have to rely on us. But when I came to San Jose in high school or to finish high school, I really was in a world of culture shock. The company lost around $450 million in 2019, according to two people with knowledge of the financials who requested anonymity because the information was private. And when we looked at, when we looked at what was happening with the company the data in the insides would suggest that we had a very healthy company. What does it mean to be a world-class head of engineering or head of sales? 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