Is National Express strict with luggage? Firefly has a strict hand-baggage policy to ensure cabin safety and comfort. If you cannot see the select your seat option as part of your booking process that means that this option either is not available on the Service you are booking to travel on or is not available on the sales channel you are using. What's more, our friendly drivers will load your bags onto the coach for you, making the start of your journey even easier. If you notice that you have left behind any of your Luggage or other items of property on a Coach and we locate it, we will use reasonable efforts to store it in accordance with Condition 11.4(c), subject to our rights to dispose of it as specified in that Condition, and to make it available for collection by you at a place we specify during our normal working hours. However, if you are a passenger wishing to travel in your wheelchair and you wish to book travel on the day or otherwise within 36 hours of travel, we will make reasonable efforts to carry out these checks on the day or within any advance notice period provided. Book a hotel with Holidays by National Express, https://www.nationalexpress.com/en/help/wheelchair-user-guidelines, www.nationalexpress.com/en/help/privacy-centre, www.nationalexpress.com/en/help/tickets/open-returns, at the time(s) as is/are stated on the Ticket or in the Special Conditions which apply to the Ticket; or. Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. Unaccompanied children under the age of 14 will be refused travel. 158cm total 15kg-20kg. You can print off a copy of the E-Ticket to show to our driver or you can show the driver the E-Ticket from a smart device; EU Passenger Rights Regulations means Regulation (EU) No 1818/2011 concerning the rights of passengers in bus and coach transport; European Service means any network service provided or arranged by us, or on our behalf, for the purpose of carrying persons and their Luggage by Coach where the network service travels outside of the UK and is set out in a timetable published by us; Event Services means any services provided or arranged by us, or on our behalf, for the purpose of providing travel by Coach direct to and/or from various UK concerts, sporting events and musicfestivals which are offered from time to time in addition to our scheduled network; Journey means each journey you are entitled to make on a Service as set out in your Ticket; Luggage means any suitcase or other bag which you leave in the luggage hold of the Coach, bring onto a Coach, or bring into a Station; M-Ticket means a Ticket which can be purchased online or over the telephone from our contact centre and which will be sent to you by SMS, an M-Ticket may also be referred to as an SMS Ticket. If you fail to comply with this Condition 12, we shall be entitled to restrain you, remove you from any Coach or Station owned or managed by us, refuse you further carriage, cancel your Ticket without refund and take any other measures as we consider necessary, including to involve the police if we consider that there are any security or safety issues. (c) Cancellation after Service has begun: If a Service on which you are travelling commences and is terminated before reaching your destination, our liability will be at our option to:-, (i) make suitable alternative arrangements to carry you to your destination on another Coach, which may not have all of the advertised facilities and if you have reserved a seat and the reserve a seat option is not available on the alternative transport refund your seat reservation fee; or. Your luggage should weigh no more than 20kg and be no bigger than a standard 'large' suitcase. To see a list of accessible coach stops please click here. We therefore recommend that a passenger wishing to travel in their wheelchair makes a booking at least 36 hours in advance of when they wish to travel through our Assisted Travel Helpline on 03717 81 81 81 (lines open 8am - 10pm 7 days a week) or using another contact method listed in our Disabled Code of Practice, to give us time to carry out these checks. We may also refuse you travel. You can contact our Assisted Travel Team on 03717 818181 to talk through your needs (lines open 8am - 8pm, 7 days a week), or email us using our assisted travel form. Before you set off for the coach station, run through our checklist to make sure you have everything you need: You can purchase tickets to hundreds of UK and European destinations using the journey planner on our homepage. Back to top If you amend the times or dates of for the Journey(s) permitted by your Ticket as permitted under these Conditions or any Special Conditions applicable to your Ticket, you shall not be entitled to any refund of the seat reservation fee but you may, subject to availability and online only at www.nationalexpress.com/myticket, be able to amend your pre-selected seat to apply to your amended Journey(s) for no additional fee provided that the select your seat option is also available on the Service(s) performing that/those Journey(s). Disabled children should be booked as children rather than 'Disabled'. Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. for all other numbers. If these Conditions are inconsistent with any provisions of the EU Passenger Rights Regulations which apply to your Contract with us, the relevant provision of the EU Passenger Rights Regulations will apply and we shall meet our obligations in the relevant provision of the EU Passenger Rights Regulations. (e) Proof of age: Evidence of the age of a child who is due to travel or is travelling may need to be produced at the time of purchase of a Child Ticket or at the point of boarding or at any point during the Journey(s) permitted by the Child Ticket. In this case, our liability depends on other factors explained below. (d) If you believe that the Ticket we have sent or issued does not meet the information you provided at the time of booking, please contact us immediately and, at least, within the timeframes set out in paragraph (e) below. We will not be liable to you for any act or omission of any other customer or passenger on a Coach or at a Station. (b) Excess or Outsized Luggage: We shall have no obligation to carry Luggage in excess of the permitted amount or size or which doesnt fit into a standard luggage shape (including for example only, sports equipment such as surfboards, skis and fold-up bikes, tents and musical instruments) but we may, at our entire discretion, agree to carry additional pieces of hold Luggage, or outsized items, subject always to space being available and on payment of a charge for each extra or outsized piece. Please call us 36 hours prior to travelling to check the latest status. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. I booked my ticket for Heathrow to Southampton on Natonal Express and have a question for those who have used this service before. However, if you wish to book travel on the day or otherwise within 36 hours of travel, we will make reasonable efforts to carry out these checks on the day or within any advance notice period provided. Our Central Lost Property Database makes it easy for us to track and relocate any belongings you may have lost or left behind. (e) If we agree to carry any particular Luggage or other item of property on any Journey this does not mean that we have agreed to carry that Luggage or other item of property on any subsequent Journey you make, unless it is Luggage that is free of charge. Lines open 8am-10pm 7 days a week. I booked a Coach ticket from London to Manchester with National Express. You will have the option of selecting a High Demand Service, where an option exists, as part of the online booking process and where such an option is selected, You acknowledge that the Journey on the High Demand Service is subject to the following conditions: (a) a High Demand Service will only stop at Stations and stopping points where there is sufficient demand and it may not stop at all of the same Stations and/or stopping points as a scheduled Service; (b)a High Demand Service may not be branded in National Express livery; (c) a High Demand Service may not have some or all of the following features: In order to help ensure the safety of our customers and staff, you must, until further notice, whenever travelling with National Express act in a way which is consistent with helping prevent the spread of Coronavirus (COVID-19) and current government guidance. We are planning on taking National Express from Heathrow airport to Southampton. Calls to this number are charged at local rate. Going to Europe with us? Furthermore, the definition of hand luggage has been (rightly) clarified, in so doing, made stricter: Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. Where such transport involves air travel we recommend you allow at least 180 minutes between the Service scheduled arrival time and your flight departure time or such longer period as may be recommended by your airline or the airport from which you are travelling and you should contact the airline you are flying with and the airport you are flying from to confirm if a longer period is recommended. You must allow plenty of time for a Service to arrive in time to connect with any of our other Services or services provided by third parties. The service began in May 2005 and continues to be a beloved complimentary perk of staying at a Disney Resort. (b) a service operated by us as a subcontractor for a Third Party Provider but under our name and branding, where a certain proportion of the seats on that service are allocated to the Third Party Providers customers. Can I take child seat onboard a National Express coach? In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. If they are travelling in a wheelchair or you wish to book assistance with travel please call our Assisted Travel Helpline before booking and at least 36 hours in advance of when you would like to travel. Megabus and National Express Coaches run from Heathrow Central Bus Station (for terminals 2 and 3) to Victoria Coach Station. (c) Paid Tickets: You are only entitled to a refund if you have paid for the Ticket which is being refunded. Neither case should weigh more than 20kg (44lb). Save. Additional infants aged 0-2 must be paid for. 2 medium cases (70cms x 45cms x 30cms) Max weight 20kgs each or 1 Large case (75cms x 50cms x 32cms) Max weight 20kgs ** If booking online with multiple customers, excess luggage is applied to all customers, should excess only be required for 1 passenger, please book separately and add excess luggage for 1 passenger only. If you have purchased your Ticket in conjunction with a discount card, you must take the discount card with you whenever you travel on a Service, and you must produce it with your Ticket for inspection when asked. From MTNL/BSNL and Mobile/Landline Numbers of most Private Telecom Operators in India. (b) Prohibited behaviour: You must ensure that you do not: (i) Behave in a way that is, or is perceived to be, abusive or threatening to any person or otherwise in a disorderly way; (ii) Conduct yourself in a way which does or may endanger yourself or any other person; (iii) Obstruct or interfere with any driver or other crew on a Coach, or any National Express representative, in the performance of their duties or fail to comply with their instructions; (iv) Behave in a manner which causes discomfort, inconvenience, danger, damage or injury to any other person or to property on board any Coach or at any Station or to any Coach or Station; (v) Obstruct or allow any of your Luggage to obstruct any aisle or emergency exit on any Coach; (vi) Play any music players, musical instruments or electronic devices that are audible and distracting or annoying to any person on any Coach, or which interfere with, or render less audible, any public address system or other equipment; (vii) Take onto any Coach, or into any Station, any alcoholic drinks or drugs (other than medicines) for the purpose of consuming them, or consume them on any Coach or in any Station; (viii) Board any Coach whilst under the influence of alcoholic drinks or drugs (other than medicines); (ix) Smoke (including substitute smoking materials such as electronic cigarettes) onboard any Coach or at any Station; (x) Board any Coach whilst you are seriously ill or suffering from any serious contagious illness; or. Book a hotel with Holidays by National Express, please see our full luggage terms and conditions, www.nationalexpress.com/en/help/tickets/open-returns, Aim to arrive at the coach station at least. However, and in accordance with our rights, we will not submit to an alternative dispute resolution procedure operated by the ADR Entity. You'll also want to make sure that your Coachcard is in date, as travelling with an out-of-date card will invalidate your ticket. Failure to do so may result in the child being required to pay the full fare for the journey on that day. (b) Effect of travelling without a valid Ticket: We will not allow you to board a Service if you do not have a valid Ticket, or if you fail to purchase one from the driver of the Coach (subject to availability of a seat for your entire Journey). BAGGAGE INFORMATION. (c) Storage of left and lost Luggage or other items of property: We shall be entitled to open and examine any left or lost Luggage or other items of property to seek to ascertain who it belongs to and/or for health and safety and/ or security reasons. We will not be obliged to carry any Luggage which has not been properly labelled. We will not be obliged to carry any Luggage which has not been properly packed. Failure to do so, may result in the full adult fare being charged. Tweet the team @nxcare for help & advice - we'll be here from 8am to 6pm Monday to Sunday. (a) Children under the age of two: Children who are under the age of two shall qualify for a Child Ticket. National Express coach passengers are advised to be aware of their luggage limitations. Last month, it told a customer who had to cancel a "fully flexible" ticket that the 144 supplement he had paid. Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. We monitor the processes we have in place and amend them as necessary to maintain high levels of service for our disabled customers. Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel. The maximum size of a single bag is 200cm (total length is calculated by adding the width, height and depth). (b) Cancellation of your Ticket: We also reserve the right to cancel your Ticket, and/or refuse to carry you on any of our Services, if you fail to comply with these Conditions and/or any Special Conditions that apply to your Ticket. Alternatively, you may take 1 large item (no more than 20kg) and one small piece of hand luggage No problem. 23kg checked-in bag. Please note, you may be required to show proof of age at any point during your journey. When travelling on a connected train and coach journey, the greater luggage allowance provisions the whole journey. Two medium-sized suitcases that weigh no more than 20Kg each, plus a small piece of hand luggage, are permitted. Such item of Luggage will be stowed free of charge in the hold provided that: (a) it measures no more than 45cm x 35cm x 20cm and you do not take on board any hand Luggage, or (b) it is within your hold Luggage allowance referred to under Condition 11.1(a)(i) above. Small valuable items include bank cards, money, medication, jewellery, precious metals, laptop computers, hard drives, personal electronic devices and mobile phones, and important papers and instruments creating legal entitlements include negotiable documents, securities, business documents, passports, visas, tickets and identification documents. We will only be liable for any loss of or damage to your Luggage or other items of property caused by our failure to use such reasonable care and such liability will be subject to Condition 9.4. Unaccompanied children will not be carried. Please note BOTH items combined should not exceed the dimensions of . Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian. A maximum of 3 additional items can be placed in the hold. This means we may not be able to transport wheelchairs, even if they can be folded, where assistance equipment or auxiliary aids mean they cannot be safely stored in the luggage hold or where their weight means they cannot safely be lifted into and out of the luggage hold. Virgin Atlantic. Book tickets & track your coach anytime, anywhere. Book tickets & track your coach anytime, anywhere. weight 20kg ) 1 x soft hand luggage. If you are an adult accompanying a child it is your responsibility to ensure that that the child complies with these Conditions and any Special Conditions applicable to their Ticket. Lengthy luggage policies can be confusing. Nothing in these Conditions shall affect your statutory rights. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. We shall be entitled to subcontract the operation of all or part of the Services to any partner operator. Call or get in touch online We are here to help . In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. We accept no responsibility or liability for such requirements or any delays or other problems caused by such requirements and you expressly agree that this is a risk you freely assume as a condition of travelling on our Service. If we cancel your Ticket, and/or refuse to carry you on any of our Services, due to your breach of any of these Conditions and/or any Special Conditions that apply to your Ticket, we will have no obligation to refund the fare nor any other liability to you. It is also your responsibility to check if your Ticket shows that carriage is by a Third Party Provider as this will inform you that your contract is with that Third Party Provider. Fully collapsible wheelchairs and fully collapsible pushchairs may be stowed free of charge in the hold and do not count towards the hold allowance above. Dave But best of all, snap up. (b) If you wish to amend your Ticket: Please refer to Condition 3.5. This, during May school holidays will be 3-4 times more expensive. it's written on the website that they only allow luggages weighing no more than 20 kgs with max 75 cm height but mine weigh 32 kg and around 76 cm in height. Furthermore, we reserve the right to refuse travel, either on a one-off or permanent basis, to anyone who has failed to comply with this Condition 12 or who we consider to be a nuisance or danger to our passengers, customers, drivers or National Express Representatives. For Economy Class (Domestic Sector) the permissible free baggage allowance (FBA) is 25Kg. To see a list of accessible coach stops please click here. For these purposes, we refer you to the Ombudsman Services of The Brew House, Wilderspool Park, Warrington, WA4 6HL (the ADR Entity). If you cancel your Ticket for your Journey(s) where you have pre-selected a seat or if you cancel your pre-selected seat, the seat reservation fee shall not be refunded (irrespective of whether or not your Ticket is refundable pursuant to the applicable Special Conditions). Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian. Adult fares are applicable to all passengers aged 2+. Nothing in these Conditions shall affect your statutory rights partner operator if you have Paid the... 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